Our customers' satisfaction is our number one priority.

We offer exchanges and full store credit when the product is unworn and in its original packaging.

Due to hygiene reasons, we do not offer exchanges or returns on earrings.

Please note that customers will be responsible for shipping costs.

Any returns must be in the original packaging with proof of purchase.

Please send us an email at hello@nailajewellery.com with your order number and return request.

All of our jewellery comes with a 30 day warranty.

Our jewellery is hand packaged and inspected prior to dispatch. However if any issues arise within 30 days of receiving your order, please take photos of them and send them our way.

We will reach back out with the next steps.

All orders are dispatched within 1-3 business days from Sydney, Australia

Free shipping within Australia for orders over $100

All shipping within Australia is sent via express post.

Free New Zealand shipping for orders over $150

Free international shipping for orders over $200